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Postage

UK EEC Countries
Flat Rate £4.99 £10.00
UK Orders over £65.00 FREE SHIPPING

 International Orders (Non-EEC)

Flat Rate £20.00

 

Returns

Please address returns of all types to:

Sugar Artistry
28 Rodwell Park
Trowbridge
Wiltshire
BA14 7LY

Post items back by Royal Mail 2nd class or, if over 2Kg, by Parcelforce. Ask at the Post Office for a “Proof of Postage” for Royal Mail consignments, and they will give you a receipt free-of-charge.

Faulty or incorrectly supplied items will receive immediate attention by replacement or refund, as appropriate, by return post. Any postage refund will only be considered if goods returned as above.

If a particular component is damaged or missing, we will often only require the damaged item to be returned to us, rather than the whole set returned (greater cost of return, plus increased likelihood of damage to other items).

Unwanted items will normally be exchanged or refunded if returned unused, within 10 days of receipt. Postage will normally be charged on exchanged items.

Please include a covering letter with details of the return including what is wrong with the items etc and the actions you would like us to take, or a printout of any email correspondence which you have sent or received from us, regarding your return.