- Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price. Please note that prices advertised are VAT inclusive .
- Pictures on the site are to be used only as a guide. From time to time manufacturers may change colours or other details of their products. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so we may assist you.
- Goods will normally be dispatched within 48 hours of placing an order. Not including weekends or bank holidays.
- Full payment must be made in advance of delivery by one of our advertised methods.
- For security reasons, when placing an order, you must give your full name, address and postcode, which must be the same as that held by the payment card company. We will only dispatch to the same address as is on the payment card. Regular customers can have orders sent to other addresses.
- Except for special orders, goods purchased from us may be returned within eight days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by FAX or by e-mail within these eight days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer’s expense. A handling charge may be levied to cover our outbound shipping costs. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they where received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received. A full refund will be made within 28 days of the goods being received back by us, less any carriage charge if delivery was outside the UK or if a ‘next day’ service was used by request, providing the previous conditions are observed. This condition does not affect your rights on the return of faulty goods.
- Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.
- Any details held will be used only Stephen Benison/Sugar Artistry and will not be passed on to any other parties. Occasionally we may send you details of special offers, promotions or new price lists. If you would rather not be part of any of these direct mailings, please state this when ordering.
We are always looking to make improvements to our website to try and improve the quality of your visit. We would welcome your feedback and suggestions, so please do not hesitate to e-mail our webmaster with your comments.